24/7 Customer Support in Web Hosting
We provide 24/7 customer, billing and technical support for our Linux web hosting. Even if you are not our customer yet and you have some questions, we will help you without delay and provide you with the necessary info, so as to give you the choice to make the best decision when you obtain a new web hosting account. We are available any time, including weekends and holidays, and we supply various options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we have several phone numbers worldwide, so you are able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget all about waiting for a few days to receive support for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All Linux semi-dedicated hosting plans that we provide come with 24/7 customer and technical support, so whatever the problem you experience, you'll be able to contact us and we'll help you quickly. Our guaranteed response time for each e-mail or support ticket that you open via your Hepsia website hosting Control Panel is just one hour; typically the reply time rarely is more than 20 minutes. In addition, we offer telephone support with multiple local numbers globally plus a live chat, which means that you can contact us and get more info about our services even if you do not have an account yet. We're able to help you with any question or a problem you have - payment methods, plan specs, e-mail configuration, web hosting account settings, etc. If you use our services, you won't ever have an issue where you should wait for a day or two to get an issue resolved like you have to do with numerous other service providers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server through our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local telephone numbers in the United States, Great Britain and Australia as well as a live chat service. When you are an active customer and you require assistance with some technical issue which requires longer time to investigate or resolve, you can open a support ticket from your billing account or you'll be able to send an e-mail and we'll take care of the problem and send you a reply within the hour. The answer time is warranted 24/7, including holidays and weekends, however for many issues it takes less than 30 mins to get assistance. Our support service covers your VPS as well as all the pre-installed software it includes, so if you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We know how important it is to have well-timed support in general, let alone when you run an entire server, that's why each and every dedicated server that we supply comes with 24/7 support with one-hour response time guarantee whatever the issue. The service is absolutely free for any type of problems with your server or the software that was installed from our administrators through the setup, which means that you can contact us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing section or you can send an e-mail message, and the actual reply time for both rarely surpasses thirty minutes since we have admins available twenty-four-seven. If you want general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you can take advantage of our live chat service and speak with a representative online. For third-party software support, we offer a Managed Services upgrade, which you can add to your server plan from your billing Control Panel.