A ticketing system is the most widespread communication channel that web hosting providers offer to their clients. It is most often part of the billing account and is the quickest way to fix a problem that takes a certain period of time to examine or that needs to be escalated to an administrator. Thus, all replies added by either party will be stored in the same place in the event that someone else needs to work on the given issue and the information in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which goes to say that you will have to log in and out of no less than two accounts to complete a particular task or to touch base with the hosting company’s client support staff. In case you would like to manage several domain names and each one is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Also, it may take a significant period of time for the provider to reply to your ticket.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst browsing your website files or tweaking various settings. The ticketing system is being closely monitored 24x7x365 by our client support engineers and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to obtain support. In contrast with certain web hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you want and ask for info relating to any technical or billing issue. Also, you can read a variety of help articles, which will help you solve the most commonly experienced issues yourself.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more efficient to manage everything in one single place, which is the reason why we have integrated a support ticket system into the in-house built Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to manage the communication with our customer service staff along with your account, which means that you will not need to memorize one more log-on name for a different system. You will be able to submit a new ticket or to track down the status of an old one with less than several clicks of the mouse whilst you’re browsing the content within your account. In addition, you can search through older tickets using a clever search functionality or check relevant knowledgebase articles, which offer solutions to commonly confronted complications. The inbuilt trouble ticket system is closely monitored 24-7 with the maximum response time being only 1 hour, so there’ll always be somebody to help you.