Integrated Ticketing System in Web Hosting
With a web hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst browsing your website files or tweaking various settings. The ticketing system is being closely monitored 24x7x365 by our client support engineers and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to obtain support. In contrast with certain web hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you want and ask for info relating to any technical or billing issue. Also, you can read a variety of help articles, which will help you solve the most commonly experienced issues yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more efficient to manage everything in one single place, which is the reason why we have integrated a support ticket system into the in-house built Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to manage the communication with our customer service staff along with your account, which means that you will not need to memorize one more log-on name for a different system. You will be able to submit a new ticket or to track down the status of an old one with less than several clicks of the mouse whilst you’re browsing the content within your account. In addition, you can search through older tickets using a clever search functionality or check relevant knowledgebase articles, which offer solutions to commonly confronted complications. The inbuilt trouble ticket system is closely monitored 24-7 with the maximum response time being only 1 hour, so there’ll always be somebody to help you.