A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It is a very efficient method to receive some information about the web hosting services or get some issue resolved as you're speaking with a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the low chance of errors when you exchange information such as usernames or domain names, the more rapid response time as the communication is real-time and the fact that you do not have to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue involved. Also, you can join a live chat room from any computer that's connected to the Internet, avoiding the phone rates that you will need to pay in case you are calling to another country.

Live Chat Support in Web Hosting

In addition to the phone and ticket support, we provide live chat support as well. You'll be able to get in touch with us every day, which includes holidays and weekends, and we will give you more info about the Linux web hosting that we supply in case you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Although for strictly tech issues you need to open a trouble ticket to our technical assistance team, as such matters need extra time to be taken care of, you may still contact us through our live chat for some technical info. For example, we can help you set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you a lot of time. Even when our phone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is available to all our future and active clients. In case you're searching for a new web hosting account, you can chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated hosting plans so that you can choose the optimal plan for your websites. In case you already have an account with us, we'll assist you timely with billing, general and 1st level technicalmatters. Even though sometimes you will need to open a ticket as there're issues that can't be resolved through a live chat, we'll be able to help you with numerous basic tasks, for instance installing an email account in an email client or forwarding one domain to another one. This way, you'll take advantage of timely support and you will save plenty of time.