Should you ever encounter a problem with your site and be unable to rectify it yourself, ask the respective hosting provider’s tech support staff to assist you to bring the site back online. A fast solution would be best, but lots of companies answer within twenty four hours or even more, all the more so if you’re working with a hosting reseller. Even if your problem can be swiftly resolved, your website may not function satisfactorily or it may not be reachable whatsoever for an extended period, so you may lose potential customers since it is highly unlikely that anyone will be willing to return to a website that’s faulty. Thus, you have to make sure not only that you can get in touch with your hosting provider, but also that they can reply and assist you in a timely manner. If a software application update does not proceed as planned or you delete something accidentally, for instance, the site must be restored promptly in order to avoid extended downtime.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum reply time for any client support ticket that you submit or any e-mail that you send is only sixty minutes, even in case you contact us during weekends and legal holidays. Whatever the nature of your enquiry or issue might be, we’ll lend a helping hand right away and will give you the needed info to troubleshoot any problem with your sites. The actual reply time normally doesn’t surpass 15-20 minutes, which is the reason why you can just forget about waiting for hours to get a problem resolved or what’s even worse than that – waiting around a whole day only to obtain a reply that more info is required while nothing is sorted out. We’ll assist you without any delay merely because we realize exactly how expensive time can be in the dynamic e-world. The sixty-minute response time guarantee applies to any technical or billing question that you might have about our Linux web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a trouble ticket from your hosting Control Panel or write an email associated with your semi-dedicated server, you’ll have a response within less than 1 hour. You can touch base with us whenever you wish with regards to billing, technical or general issues and since we’re available to you day and night, you will invariably get assistance in a timely manner. Based on the particular issue or question, we’ll provide you with more information, resolve the problem if it’s been caused by something within our reach or instruct you on what steps to take if you need to edit a particular setting for an Internet app that we can’t access. You can forget about waiting around for a day for every single answer. As a matter of fact, in the majority of cases we answer tickets and emails within 20-25 minutes max.