Despite the fact that this is not the keyfactor to help you recognize a trustworthy web hosting provider from a bad one and a reseller from an actual provider, the option to call and talk to a live person is a sign that you are not working with a one-person service provider and that you can get in touch with someone every time you're looking for help. The telephone support for hosting services may vary from standard to expert, thus the problems which can be resolved with a call differ based on the particular supplier. Usually, these issues are simpler and feature billing or first level technical issues since more complex problems often need a support ticket where both you and the sysadmins can follow the proceedings with a given issue. Nonetheless, having the option to call your supplier can save you a lot of time and efforts for the numerous tiny problems that may eventually appear when you manage your website hosting account.

Phone Support in Web Hosting

As we have live telephone support 14 hours a day, you are able to get in touch with us and speak with our customer support agents to learn more about all of the Linux web hosting that we provide and ensure that our servers meet the system requirements for your websites before purchasing anything. For your convenience, we now have phone numbers on three continents and you're able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you're already an existing customer, you will be able to give us a call about general and billing issues, and even about some technical matters. If the problem is strictly technical or it needs longer time to analyze, you'll have to go through our ticketing system, which will allow both you and our technical support team to monitor the details provided by both sides.

Phone Support in Semi-dedicated Servers

If you need additional information about the Linux semi-dedicated hosting plans that we provide, you'll be able to call any of the three support phone lines that we have worldwide - in the United States of America, the UK and Australia. By doing this, you're able to check ahead of time if our solutions are suitable for your web sites. In case you are already our customer and you've got a semi-dedicated account, you'll be able to reach us over the phone for 14 hours daily about any kind of billing or general questions. For strictly tech issues you will have to employ our ticketing system to communicate with our technical support as someissues just need longer time to be taken care of, but we can assist you over the phone with numerous minor tech problems as well, saving you the time and efforts.