Tech Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • Each support request you submit to us will be attended to within maximum 60 min. If your support ticket or e–mail calls for further assistance from a system administrator, we will forward it and leave a comment to let you know that your case is being examined. If you make use of the Managed Servers package, any of the services included there will be performed at a time that is convenient for you.

  • Top quality support service
  • A Topflight Help Desk Support Service

  • If you need help while working with the Web Control Panel or with any of the apps that we have pre–installed on the dedicated server on your behalf, don’t hesitate to reach our technical support team anytime via the ticketing system. Plus, in case you need assistance administering your server, you can order the Managed Servers package, which includes OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting services, backup hard disk space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Each dedicated web hosting plan comes with our free–of–cost Web Control Panel, which features an integrated knowledge base plus a collection of how–to video tutorials. Whenever you need help with the Web Control Panel, just click the Help or Videos buttons located in the upper right corner.