1 hour ticket response
Timeliness is our dominant responsibility and this is the reason why we’ve got a team of seasoned technicians who are eager to provide a fast reply to any question that you may have. Just open your client support ticket from the Web Control Panel and we’ll respond back to you within one hour in the worst case scenario. As a matter of fact, we work hard and aim for a twenty–minute support ticket response time.
An Exceptional Customer Service
Our support engineers have extensive experience in the Linux web hosting market and are skilled enough to deliver a quick solution to your problem. If, however, the matter at hand is not within the competency of a technician, the tech support ticket will be forwarded to a developer or admin for additional assistance.
An Easy–to–Navigate Help Center Section
In the Web Control Panel you’ll find an easy–to–navigate Help Center section where you can find quick tips on how to use our services. You can find the answers to your inquiries in the F.A.Q. database, find more suggestions in the web hosting account management articles or watch the step–by–step video tutorials.