Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Answer Warranty

  • Our client help crew is available round–the–clock to reply to all of your assistance questions. Every single ticket you submit to us shall be responded to within no more than sixty minutes. If your situation demands the help of one of our administrators, we will address the ticket to the technician in charge and will let you know that the problem is under control.

  • Top quality support service
  • Top–quality Tech Assistance Service

  • Our customer assistance staff is going to be on shift for you day and night to to take care of all support demand tickets that you send to us. We offer customer help and support for all the software packages that are pre–installed on your web server. These include our in–house designed Web Control Panel, the selected Operating System and the server management panel (with respect to the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • In the Web Control Panel that will come at zero cost in your virtual server, you can discover a useful Help zone, consisting of everything you should know about organizing your web pages and programs. We have introduced a wide range of how to articles and reviews and video guides that show the essential site supervision duties in an easy–to–understand manner.